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Changing the course of a nation – Speech for The Maverick Gathering |
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November 4 2010 at The Daily Maverick: The Gathering
On a seriously long flight back from Vietnam over the weekend, I caught up on the world news that I had managed to avoid while on holiday, engaged as I had been in the daily search for the best beef and noodle soup, the most beautiful monastery and some. No make than many, custom made suits.
I read about Australian politicians jailed for corruption, the Nigeria Vision 2020, which sounded very like the “Close to Nirvana” Kenya Vision 2020 that I read recently…the disappointing Phillipine President,… the even more disappointing American President and the Deloitte global corruption survey. None of it was very hopeful or inspiring.
It seems that Presidents the world over are disappointing. Julia Gillard is being lampooned, the French loathe Sarcozy and Cameron has made more enemies quicker than any other prime minister in history.
It seems to me that people the world over are disappointed and looking for real courageous leadership.
Jacob Zuma was my prime example – we have watched a lethargic Presidency , drifting in indecision, too much collaboration that leads to the lowest common denominator in terms of decision making, no accountability, no visible discipline, far too many wives and whole nurseries of children…and we waft gently into Reputation no mans land, plunging down the Competitiveness tables of the World Bank and the WEF, joining those who don’t know how to spell the words “Competitive Nation”…
In 2008, I was so sure that he was going to be a good President that I pinned my own colours to the mast and predicted that we would all fall in love with our “In touch, Personable” President. I was sure that he would bring consideration and a sense of soul to us all. Well, to me any way, he has been a massive disappointment, until this week, that is, when he did raise his head above the parapet, and did what good leaders of courage must do by firing a whole bevy of five-star-staying, first-class-flying, chez-Michel-frequenters. In doing so he ruined the central theme of my talk today. Whilst I was really irritated about my talk, I was thrilled as a South African. We are desperate to see some accountability in Government and some strength and real leadership.
In my musings, I wondered, can one really change the course of a nation?
Well, yes some have. China has. Singapore has, Chile has, Dubai has.Kenya is trying to… Presidnet Odinga has ruled that Ministers may not drive cars bigger than a Toyota Corolla. He also called all SOE CEO’s and instructed them to create open plan offices with cameras installed in the very focused bid to rid the country of corruption.
Can we Change the Course of a Nation?
Can WE change the course of our nation? Can we shift the way things are done here in a way that fundamentally changes behaviour, and earns the world’s respect? With or without the politicians, can we as ordinary citizens be leaders and create the change that is necessary, and thus manage and improve the reputation of our country?
Nation branding as it is known, is a controversial subject. Few countries, ours included, stay the course, few show the consistency and dedication branding needs to really change the way the world sees you. Few understand that this is not about who is in power and what THEY think, it is about the essence of the country and its people and what THEY think… and that it is a forty year journey that is bigger than the leaders.
The politicians who necessarily fund these initiatives want only to paint a beautiful picture of the best we have to offer. And that is good and right and it has to be done to bring some balance into the master narrative, but there HAS to be an authenticity. The challenges have to be acknowledged. The politicians don’t necessarily want to tackle the difficult issues or make necessary changes to policy. But those things have to be done. For in the end, It is the behaviour,… the way we do things that has to change. And as South Africans, we know that better than most. In 1994, we shifted perceptions. The TRC shifted perceptions, the Rugby World Cup, and now the Soccer World Cup have shifted perceptions positively. There is no doubt about that. Wherever we went in Vietnam people talked about the world cup and how well we had managed it.
We have watched the Chilean President do it so superbly in the last month as he became the 39th miner. But it is not enough just to tell the positive side of the story. Because murdered tourists, a polygamous President and rampant violent strikes also form perceptions.
We Live on a Rollercoaster
We live on a roller coaster. We soar to the highest peaks as we did during the World Cup, and then, a few weeks later we plunge into the despair of the despicable behaviour exhibited during the teachers strike. We wave our flags, hold our heads high brimming with confidence,…and then we shake our heads and lower them in despair and embarrassment.
We need more courageous leadership in SA. In fact, we are desperate for it. There is such a culture of revenge and hiding behind the collaborative modus operandi that we seem to sink into,and accept mediocrity all too easily. I hear questioning about who is going to take over the mantle of humble, moral leadership from Madiba and Desmond. There are a few people who have the courage to stand up and be counted for their view.
This is a dangerous pastime in SA, but Mamphele does it, Cheryl does it, Zwelinzima does it, our journalists Barney, Ferial, Nic and Mondli and many others do it. And all praise to them.
My questions is…to the 150 people in the room…Are you prepared to do it? If not, are you at least prepared to vociferously defend those that do? They need to know that they are supported by those of us who DO want to live in a competitive nation, who do want to aspire to the best.
“The opposite of courage in our society is not cowardice, it is conformity.”
I operate in the world of perceptions. Written off my many as unimportant, “touchy feely”, the soft stuff, “spin”, or, what seems to have become a derogatory term, “Public Relations”. But the longer I work in this world, the more convinced I become that perceptions are more powerful than reality, that managing ones reputation should be high on the agenda for an individual, for a company , for a nation and for a continent. Because the ramifications of a positive reputation are tangible, and bring real change to countries - and the opposite, too damaging for words.
The competitive nations that we benchmarked South Africa against when I was at the IMC, all had two things in common: The rule of law was entrenched, and property rights were respected. So when we hear the misguided Malema calling for farm takeovers saying that the negotiated settlement is no longer applicable, we all need to stand up and fight the rhetoric with every atom. The damage he is doing to our country’s reputation is immeasurable.
But, The number one risk for our country and for the continent as a whole is corruption. We cannot allow it to become endemic. In the Deloitte survey on “Corruption in South Africa” in 200 leading South Africa companies, corruption was cited as their biggest concern. In a World Bank report– one third of South African companies said they expected to make “gifts” to secure a Government contract . That is you, the people in the room – paying gifts to win business. The Corruptor is as Guilty as the Corruptee
It is my opionion that the Corruptor is as guilty as the Corruptee.
STOP doing it. Have the courage to say loudly that you will not participate in such practices. You will not give gifts, you will not buy holidays or homes or cars, you will not give kickbacks and shares.
To change the course of our nation, it may only take a few cohesive strong voices.
Reputation management takes coordination, alignment, understanding, commitment, buy-in, support, vision, strong leadership, sustainability and enormous courage.
So I say again, …Can we as individuals change the course of a nation?
Absolutely!
I know that there are many cynics who believe that I look at the world through rose coloured spectacles, who are happy to provide me with the litany of what is wrong in SA. But as an optimist and a patriot I hold the vision of a safe, uncorrupt and winning nation in my sights.
I believe there are people who are prepared to stand up and be counted, to be courageous and inspiring who will create the tipping point and wreak the change that so many are crying out for in this country.
TIME magazine in its top trends said: “All great social transformations began with public awareness and engagement. Political leaders followed rather than led. It was scientists, engineers, church leaders and young people who truly led the way”. If as citizens we vote to care for the environment, then caring will be done. If we support a global commitment to sustainable development, then our leaders will follow, and policies will be developed.
Margaret Mead said "Never doubt that a small group of committed citizens can change the world. Indeed, it's the only thing that ever has."
Each of us has a role to play and a chance for individual leadership. This takes courage and commitment. None of us can afford to be apathetic or obsessed with the negatives.
The Lead South Africa campaign is a case in point. It is an idea whose time has come. 6 or 7 ago when I was at Brand SA and we asked newspaper editors to run regular Good news facts, they rejected the idea completely- today there it is, on the front page of all Independent newspapers. I am sure that is because the euphoria the World Cup created was very compelling. We got to feel what it was like to be a winning nation, and we liked it.
The bottom line is that South Africa, and we as individuals have to be competitive to reap the benefits of foreign investment, of tourism and of healthy foreign relations. I believe we all would prefer to be part of a successful winning nation than the opposite of that.
“It is curious - curious that physical courage should be so common in the world, and moral courage so rare” – Mark Twain.
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Taking issue with Simon Anholt’s view on Brand South Africa |
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Simon Anholt and I agree on many issues and vehemently disagree on a few others. It is a healthy relationship where debate, discussion and mutual respect always move us forward. On the basic principles of building a nation’s brand, we don’t disagree. Yes, policy is fundamental, yes, you can't rely on a “crap advertisement” to showcase your country, yes, it is what you do that really makes a difference, not what you say and yes, some countries do waste a massive amount of tax payers money on marketing projects. But, at least in my time as the CEO of Brand South Africa, we didn’t have crap advertisements – we had beautiful pieces of communication that conveyed the essence of what makes South Africa different.
We conveyed to the world why their perceptions of us, may not be quite up to date or correct. I do not think that there is no point in making fundamental changes to your country’s policies (as per his Korean example) and then not telling anyone about it. There is no point in not alerting your potential tourists and investors to the new opportunities that abound. There is no point in not showcasing your successes. There is no point in not trying to create common cause amongst your citizenry.
Indeed, it is the country’s responsibility to change the narrative about the country – I say the same about Africa – it is up to us Africans to change the narrative on Africa. The external media aren’t going to do it of their own accord. It is up to us to market our successes. It is up to us to position our innovations. If we don’t do it, who the hell is going to? So, that is where I fundamentally differ with Simon.
Advertising, expensive though it is, is just one of the channels that the IMC (International Marketing Council, responsible for Brand South Africa) used to position South Africa.
South Africa Also Used...
We also used…Investment missions inbound and out-bound, the internet, email, booklets of facts about South Africa, direct interfaces with thousands of people, highly targeted newspaper profiles and a consistent PR campaign. We wrote key messaging for Government and Ambassadors, we lobbied and influenced speeches, we supported events that would inspire patriotism and a sense of ownership and belonging, we created special moments in which the soul of South Africa came alive and showed our best face to the world. We also inspired and motivated South Africans to become a part of the marketing machinery – after all, what is the point of talking the country down? – all one does is put off potential investors and visitors. We need these people – they will create jobs and help alleviate poverty – the principle aim of our Government.
The recent Football Fridays campaign conceived by Brand South Africa for the World Cup was a huge success – just look at the atmosphere and unity that it inspired. Who would have missed out on that?
The IMC reports into the Presidency, and yes, it should influence policy – if the organisation that has synthesized the nation brand, has defined the essence as “Alive With Possibility” is not reflected back into the way the Leadership governs, then the disconnect will surely destroy the brand. (Sadly I do not think that positioning was exploited during the World Cup – but that is another article altogether.) To build a brand, there has to be long term consistency of message, a coherency between what is said and what is done and clear leadership with vision.
Effectiveness Needs to be Measured
Another point on which I completely agree with Simon is that effectiveness needs to be measured, and Brand South Africa did put measures in place. A benchmarking study was done in 2003 with Professor Roger Sinclair. He measured the Brand Equity at R379,5 billion. Three years later, the figure had risen to R516 billion. “Place of origin effect” in 2003 was measured at 16%. Three years later at 21%. That was the measurable effect of Brand South Africa’s marketing efforts.
Simon dismisses Brand South Africa’s desire to see the after effects of the World Cup being measured on his nation branding index…and why should we not? – he demonstrated to us that after the last World Cup Germany’s rankings moved from position 7 in the world to position 2. That was a direct result of the changing perceptions created by the German event.
So yes, we must inspire the world to take note of us by creating reasons for them to do so – democratic elections, demonstration of our Constitution in action, demonstrations that we are dealing with our negative issues, events that make the world sit up and take notice. Yes, our policies must be modern, relevant and consistent, but we must also inspire our citizens to take responsibility for what is said about our country and our continent and we must trumpet our good news for the world to see. A nation branding campaign has many elements that must all work in a synergistic way to work slowly towards ultimate success.
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Yvonne Johnston has consulted to several countries on the subject of Branding their Nations: Chile, Kenya, Tanzania, Botswana, Nigeria, Ghana, Egypt. She has spoken at Harvard on changing the perceptions of Africa, and is passionately committed to marketing and positioning her country.
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South Africa is Wild, Dangerous, Rediculous, Deadly Scary, Crazy Mad ...
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Real Women - Online Car Insurance |
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1st For Women Online Car Insurance recently launched a new campaign and a new website featuring eight inspirational "Real "women.
"We have selected eight extraordinary South African women to feature on our website. They inspire us and we hope that their stories will inspire you too. We dedicate this website to the women of South Africa. May nothing ever stand in your way!"
Yvonne Johnston is one of the eight inspirational women.


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Embracing Power: Coming to Terms with being a Powerful Woman |
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Strategic Communications maven Yvonne Johnston takes a look at how she deals with the title "powerful woman" and how she has come to understand where her real power lies and how she wants to use it.
Powerful men are born leaders – powerful women are an anomaly – Margaret Attwood.
Have we been brainwashed to think that? When you hear, “She is a powerful woman”, what do you think? Is it a positive or a negative label? I have had to deeply challenge that thought. I have often been referred to as a powerful person, yet, I have rejected that perception completely – my immediate connections with the word were: hard, calculating, egotistical, demanding.
All things that I desperately didn’t want to be. I was in effect, constantly negating my power.
So, what is power? Influence? Authority? Ability to act? All of the above.
Titles Give Authority, but not Influence or Power
I reject people who think that they are powerful because of their title. Titles give authority, but not influence or power. I especially reject people who use their title to abuse others, assuming they are important BECAUSE of their title. As I know only too well, titles are transient. “Positional power has run its race, done its time – it doesn’t work anymore. It is the mortal enemy of energy and motivation”, - Brand Pretorius.
The Most Powerful Person I can Think of - Madiba...
Who is the most powerful person I can think of? – This may be trite, but it is Madiba – what a lesson for us. Humility and gentleness is the source of his power.
In the past eighteen months, having been fired from my high profile job as CEO of the International Marketing Council (Brand South Africa) – losing my title in the process - I have had to deal with loss of external power, and really come to terms with the acknowledgment of internal power, because, surprisingly to me at least, I haven’t felt less powerful because I am no longer in a perceived position of power. Perhaps the opposite.
So, what is my definition of power now?
Power is an Accumulation of Who You Are I have begun finally to realise that in essence, power is an accumulation of who you are, what you do and how you do things, how you engage with those around you and how authentic you are. It really is not about what is written on the business card that is important. I am finding that the gentler I am, the more powerful I feel. That the more centred I feel, the more success comes, and the less powerfully I behave, the more powerful I become. I have learned that in surrender, and with relinquished control, comes power. I have learned that it is easier to achieve your objectives if you are kind, caring and gentle. Power brings with it responsibility – to inspire, empower, serve, promote and to behave in a moral way.
Sure, being authoritarian can get you to the top, but perhaps with a string of people behind you, wanting to sabotage your efforts. I would like to use my power to create significance, and make a difference in other people’s lives.
I have come to terms with the fact, that yes indeed, I am a powerful woman. I am finally proud of that label.
By Yvonne Johnston for Destiny Magazine. 10 December 2009.
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Visiting Harvard Business School for Africa on the Move Conference |
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The journey began on November 11, 2008. I was in London and my cellphone rang. The voice on the other end said, “ Yvonne, would you accept an invitation to speak at Harvard? “ my response...” has anyone ever turned down that offer?
 So, 3 1/2 months later, many nerves, lots of reading, many quiet panics, and much excitement later, here I am in very chilly Boston... Kindly sponsored by South African Tourism, to whom I am eternally grateful for facilitating this wonderful opportunity I fly via London to absorb some love and support from Shelley, Miles, Johnnie, Rich and Debbie, - the books, “Africa Rising” by Vijay Mahajan, and “Africa the Good News” clutched under my arm.
Cold Wintery and Stark in Boston
I arrive to -6°. Boston is wintery, stark, grey, and very cold. I spend a few days acclimatising myself and getting over the jetlag which holds my head in a vice, waking me at one o'clock in the morning. I am blessed because my friend Nolene, just happens to be in town, from Miami. (Nothing is a coincidence!) We tour the city on a trolley bus and eat delicious clams downed with a good sauvignon blanc. We indulge ourselves at the famous Stephanie's on Newbury Street- a treat beyond compare... and we are hosted by her gorgeous daughter at the fascinating Liberty Hotel Veuve Clicot champagne bar followed by another magnificent meal.
Harvard University Busienss School - Africa on the Move
And so the long-awaited February 21 arrives. I wake up, excited and ready for the challenge. It is a beautiful sunny day. The Harvard campus is impressive. The buildings all beautifully built of red brick and large white columns and I suppose one anticipates a certain aura. I was not disappointed. As I walked across the campus, I felt incredibly privileged. My ex-colleague, Simon Barber from Brand South Africa, has come up from Washington for the Africa on the Move Conference. It was wonderful to see a familiar face and to have some tangible support. The conference, called “Africa on the Move: transforming quick wins into lasting change”, had attracted over 1000 delegates, mainly African in origin, but living all over the world many of them in America. The opening plenary hall is incredibly impressive and was filled to capacity. The entire day, although many of the Africa's challenges were acknowledged, was extremely positive. If I had a personal worry or concern, it was that we were preaching to the converted. Everyone who attended the conference believed in the potential of Africa. My question is how does one reach the unconverted?
How the Brain Drain Can Be Beneficial to the Continent
A lot of the content I had heard before, but it's always interesting to hear that there are 17 African countries whose growth is more than 5%, that the African Development Bank has allocated $75 billion for infrastructure, that East Africa will be connected with Internet cable shortly and that a road will be built from Gaborone to Nigeria.
The barriers to progress were discussed, how the financial collapse would affect Africa, how most currencies have depreciated and how there has been a slowdown in capital inflows. But we did not linger there. We talked rather, about how all schoolchildren in Rwanda have a computer, how the brain drain can be beneficial to the continent because education and resources can be mobilised from anywhere in the world and that frank discussions on governance are lifting the rest of the continent.
My Panel Discussion - The Africa Brand
And then on to my panel discussion. The moderator was a professor of law at Harvard business School, Lucie White. She was tremendous. We struck a common chord immediately. She loved the concept of nation branding and was very interested in the work that we are doing for Action for a Safe South Africa. Our one panellist, Vijay Mahajan, the author of Africa Rising, who I was extremely keen to meet, had cancelled at the last minute due to illness. (His absence did however, give us more airtime!) The other two panellists were Yvonne Ndege from Al Jazeera, and Mark Sorbara from Africa Risk Consulting, smart, funny, stimulating, and I felt privileged to share their panel.
Pity Peddling Popstars
Lucy asked me to kick off the discussion. My opening statement saying that we must not allow Bono to define the African perception met with a round of applause, and I was off to a good start. So what does drive the perceptions of Africa? The CNN effect,- They refused to cover the Ghanaian elections because there was no promise of bloodshed and mayhem, the ongoing reliance on any of the kindness of others which just elicits pity and contempt..and of course, movies like Blood Diamond. Mark added to the discussion by saying that America particularly had to “get beyond the love affair with African poverty”. He also talked about the Pity Peddling Popstars -- an alliteration that I loved.
So how do we strike the balance between highlighting the gains in Africa, versus the challenges in Africa? - By contextualising the news, responding to the negatives, by putting forward an alternative view, and telling authentic stories that do not reek of propaganda. We talked about whether or not Africa is a homogenous brand or whether in fact there are 53 unique brands on the continent. Funny that, because we don't expect France to be like Poland but the world thinks that Rwanda is like Namibia. It is my opinion that if every country in Africa started promoting its stories of excellence, the stories of the great entrepreneurs, the stories of higher than average return on investment, that we would start to change the perceptions of the continent.
Africans Have to Become Positive Ambassadors
We all agreed, that Africans themselves had to become positive ambassadors, that we had to get people to visit, that Africans abroad had to invest in the continent, and that we had to get politicians to understand the power and role of marketing. New media poses an amazing opportunity, as everyone becomes connected by the Internet or cellphone, the possibilities for communication open up. It is up to Africans to tell their story because in fact, THEY are the brand. I was asked to expand on our increasing tourism figures, and How Action for a Safe South Africa, is exploring the root causes of crime.
The role of the individual was highlighted. We have to keep the politicians honest, live the brand, be responsible for talking the continent up not down, create a global conversation via new media, and do small actions every day that make a difference.
You Can't Let Bono Set The Agenda
The panel was supportive of each other's message, - it was a witty, fast moving, interesting and inspiring exchange. We were all inundated at the end by people wanting to connect and wanting to know more. That evening, at the wonderful gala dinner, surrounded by people, resplendent in African dress, Raphael told me that the Africa brand panel had been the most enjoyable of the day.
Later I read on twitter “Yvonne Johnston gets cheers at Harvard Africa conference when she says: "You can't let Bono set the agenda''. about 24 hours ago from web”
So, thus ends my first visit to Harvard...but like Arnie...”I’ll be back!”
More Pictures of Yvonne's Harvard Visit in the Gallery
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Nation Branding and Communication Strategies |
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Yvonne Johnston is a renowned, experienced world-class communicator. She does everything from branding nations to personal consultations in terms of media management. She is a reputation manager par excellence.
This strategist who knows how to operationalise plans has served as the Chief Executive of a State Owned Enterprise, the International Marketing Council (IMC). Her experience of working as a private sector person with government, championing the cause of communication, has taught her that too many leaders ignore the importance of good communication, and then wonder why things go wrong.
Holistic and Big Picture View
Because of this unique perspective, Yvonne Johnston brings an holistic and big picture view to every project she takes on, because she truly understands the principles of running a business from many dimensions.
Yvonne Johnston, Marketer-at-Large - is a leading communication strategist, based in Johannesburg, South Africa. She specialises in the identity and reputation of places and is a recognized authority on nation branding. Multi-tasking and time management have never been a problem for Yvonne, who identifies her key skill set as problem solving and developing creative solutions to both marketing and business problems.
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Read more... [Nation Branding and Communication Strategies]
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